1. About Pigtail AB

The company is based in Urshult, Sweden. The company's address is Källstigen 3.
If you wish to get in touch with us, send an email to info@pigtail.se with your case and your contact details, we will get back to you as soon as we can.

2. Ordering

You have to be over 18 years old to place an order.

When you complete your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If something is wrong with the order confirmation, you should immediately contact us via e-mail at info@pigtail.se.

3. Delivery

Our normal delivery times are 1-3 days within Sweden and 7-15 days outside Europe. NOTE! Orders placed on weekends are sent no earlier than Monday after.
If delays in the delivery should occur (without us notifying you of longer delivery time) you should contact us by e-mail: info@pigtail.se.

Packages must be picked up at pickup point within 14 days of delivery. For packages that have not been picked up and returned to us we always charge a fee of 250:- SEK.

4. Prices

All prices in the store are stated in your selected currency (EUR, GBP, SEK, USD) and all prices are including 25% VAT.
We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

5. Return Policy

When purchasing goods on the website, you as a customer have a legal 14 day right of withdrawal that applies from the time you have received a product that you have ordered.

5.1 When using your right of withdrawal:
You must report that you regret it. The message should be sent to us at info@pigtail.se. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the legal 14 days after the notice of withdrawal.
You are responsible for return shipping, delivery and condition of the products when returning, the products should therefore be sent well packed and in original packaging.
On the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product when used or damaged product.
5.2 The right of withdrawal does not apply to:
Products that have been sealed and where the seal has been broken by you.
Products that have the character of sealed sound or picture recording and where the seal has been broken by you.
Specially made product, which has been specially tailored for you or has a clear personal touch to your wishes.
Services that have been completed and where you have explicitly agreed to the service commencing without a right of withdrawal.
Goods that can rapidly deteriorate, such as food.

6. Complaints

We inspect all products before they are sent to you. Should the product still be damaged when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been detected.
6.1 How do you go about complaining?
Any faults and defects must always be reported to info@pigtail.se where you enter your name, your address, e-mail address, order number and a description of the error.
If we fail to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not incorrect in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

7. Limitation of Liability

We take no responsibility for indirect damages that may occur due to the product.
We do not accept any liability for delays / errors due to circumstances beyond the company's current (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or no delivery from supplier.
Furthermore, no responsibility is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

8. Product information

We reserve the right for any printing errors on this website as well as final sales of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the display, photo quality and resolution. We always try to expose the products as accurately as possible.

9. Cookie Information

According to the law on electronic information, visitors to a website must, for the sake of privacy, be informed about the use of cookies. The information in the cookie can be used to follow a user's browsing. Cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser so that it automatically denies cookies. More information can be found at Post och telestyrelsen's website.

10. Personal data

By shopping at Pigtail AB, you accept our data protection policy and our processing of your personal data. We safeguard your personal privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
Pigtail AB is responsible for the processing of personal data that you provided to us as a customer. Your personal information is processed by us to be able to handle your order and in the occasions when you have signed up for newsletter or promotional offers - to be able to adapt the marketing to your individual needs.
Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.
10.1 What is a personal information?
A personal information is any information that can be attributed directly or indirectly to a natural person.

10.2 What information do we store?

To be able to handle your order and answer questions related to your order (customer service) we store your first name and last name, address, phone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, promotions and similar mailings are made after your consent.

10.4 What information is shared and for what purpose?
Your first and last name, address, phone number, e-mail address, will only be shared to complete the purchase and delivery.

10.4.1 Payment provider
When making purchases, information is shared with our payment provider. What is stored is the first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identification number of the payment provider is also saved. The information is saved in order to carry out the purchase and to protect the parties against fraud.
The payment providers (payment services) that we use are: Klarna, Paypal, Card payment.

10.4.2 Freight companies
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies we cooperate with are: DHL, Postnord.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

10.5 The right to access

You have the right to get extracts of all the information that we have about you. Excerpts are delivered electronically in a readable format.

10.6 Right to correction
You have the right to ask us to update incorrect information or to supplement information that is incomplete.

10.7 The right to be forgotten
You may at any time request that the data relating to you be deleted. There are few exceptions to the right to deletion, such as if it is to be retained because we have to fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for data protection
Pigtail AB is responsible for storing and processing personal data in the online store and ensuring that the rules are followed.

10.9 How we protect your personal information
We use industry standards such as SSL / TLS and one-way hash algorithms to safely store, process and communicate sensitive information such as personal information and passwords.
We use the platform Sello, https://sello.io/en/

11. Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The amended terms and conditions are deemed to be accepted in connection with orders or visits to the website.

12. Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you, you can contact the General Complaints Board, see arn.se. For residents of another EU country than Sweden, complaints can be submitted online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution organisation.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law. 

13. Copyright

Our own design is protected by copyright. Manufacturing your own molds based on our design is illegal. The copyright of films, images and texts belongs to Pigtail.se.